Privacy Policy
Last updated: September 2026
1. Data Controller
The controller responsible for the processing of personal data through this website is:
Olive Delivery – Stavros Voutsinos
Eisteichstraße 18/2/23
1110 Vienna
Austria
Email: info@olivedelivery.at
Phone: +43 680 5516111
2. Personal Data We Process
We process personal data only where necessary to operate our website, process orders, communicate with customers and comply with legal obligations.
Depending on how you use our website, this may include:
- name
- billing and delivery address
- email address
- telephone number
- order and product information
- invoice and payment information
- messages and other communications
- technical information such as IP address, browser information, access time and server log data
3. Orders and Customer Data
When you submit an order, we process the information you provide in order to process and fulfil your order, arrange delivery, issue invoices or receipts, allocate payments and communicate with you.
The legal basis is primarily Article 6(1)(b) GDPR, as the processing is necessary for the performance of a contract or for steps taken before entering into a contract.
Where information must be retained due to legal obligations, processing is based on Article 6(1)(c) GDPR.
We do not process credit or debit card details through this website. Payments are normally made by bank transfer after invoicing or, where agreed, in cash upon delivery.
4. Recipients of Personal Data
Where necessary, personal data may be shared with service providers involved in fulfilling orders or operating our business, such as:
- delivery and parcel service providers
- banks
- IT and hosting providers
- accounting and tax advisers
- public authorities where required by law
Only information necessary for the respective purpose is shared.
We do not sell personal data.
5. Contact
If you contact us by email, telephone or through a contact form, we process the information you provide in order to answer and manage your request.
Depending on the nature of your enquiry, the legal basis is Article 6(1)(b) GDPR or our legitimate interest in responding to enquiries pursuant to Article 6(1)(f) GDPR.
6. Server Log Data
When you visit our website, our web server may automatically process technical information such as IP address, date and time of access, requested pages, browser and system information and technical error information.
This information is used where necessary for the secure and reliable operation of the website, troubleshooting and protection against misuse.
The legal basis is our legitimate interest pursuant to Article 6(1)(f) GDPR.
7. Cookies
Our website uses only technically necessary cookies where required for functions such as:
- shopping cart
- ordering process
- session management
- website security
These cookies are necessary for the functioning of the website and do not require prior consent.
We do not use advertising, personalised tracking or marketing cookies.
8. Anonymous Website Statistics
We collect limited anonymous statistical information in order to understand the general use of our website and improve our services.
These statistics are collected without analytics cookies, without persistent user or device identifiers and without storing IP addresses for analytics purposes.
The information is used only for general statistical purposes, such as understanding overall website traffic and which pages are visited.
It is not used to create individual user profiles, identify visitors or display personalised advertising.
9. Storage Period
Personal data is retained only for as long as necessary for the purpose for which it was collected or for as long as required by law.
Business, accounting and tax records are generally retained for the applicable statutory retention period, normally seven years in Austria.
Other personal data is deleted when it is no longer required and there is no legal obligation or legitimate reason for further retention.
10. Your Rights
Under the GDPR, you may have the right to:
- access your personal data
- correct inaccurate data
- request deletion of your data
- request restriction of processing
- object to certain processing
- receive your data in a portable format where applicable
- withdraw consent at any time where processing is based on consent
To exercise your rights, please contact:
You also have the right to lodge a complaint with the Austrian Data Protection Authority (Österreichische Datenschutzbehörde) if you believe that your personal data has been processed unlawfully.
11. Changes to this Privacy Policy
We may update this Privacy Policy where necessary due to changes to our website, services or legal requirements.
The current version is always available on this website.