Right of Withdrawal
1. Right of Withdrawal
If you are a consumer, you generally have the right to withdraw from your purchase within 14 days without giving any reason, unless a statutory exception applies.
The withdrawal period begins on the day on which you, or a third party designated by you who is not the carrier, receives the goods.
If several goods from one order are delivered separately, the withdrawal period begins when the last item is received.
2. How to Exercise Your Right of Withdrawal
You may exercise your right of withdrawal:
- through the Withdraw from Contract online function available on our website,
- by email,
- by sending us a clear written statement, or
- by using the Model Withdrawal Form provided below.
Please send your withdrawal notification to:
Olive Delivery – Stavros Voutsinos
Eisteichstraße 18/2/23
1110 Vienna
Austria
Email: info@olivedelivery.at
Phone: +43 680 5516111
It is sufficient to submit or send your withdrawal declaration before the 14-day withdrawal period expires.
3. Return of Goods
After notifying us of your withdrawal, the goods must be returned without undue delay and no later than 14 days after you have informed us of your decision to withdraw.
Please return the goods to:
Olive Delivery – Stavros Voutsinos
Eisteichstraße 18/2/23
1110 Vienna
Austria
Unless otherwise agreed, the direct cost of returning the goods is borne by the customer.
4. Refund
If you have already made a payment, we will refund the payments received from you, including the cost of the least expensive standard delivery offered by us, where required by law.
If you have not yet paid the invoice, the corresponding amount will be cancelled or adjusted accordingly.
We may withhold a refund until we have received the returned goods or until you provide evidence that the goods have been returned.
Refunds will normally be made using the same payment method used for the original payment, unless another method is agreed.
5. Condition of Returned Goods
You may inspect the goods only to the extent necessary to establish their nature and characteristics.
You may be responsible for any reduction in value resulting from handling beyond what is necessary for such an inspection.
6. Exceptions to the Right of Withdrawal
The statutory right of withdrawal does not apply where an exception provided by law applies.
This may include, in particular:
- goods that are liable to deteriorate or expire rapidly;
- sealed goods which are not suitable for return for reasons of health protection or hygiene if the seal has been removed after delivery;
- goods made according to the customer's specifications or clearly personalised.
These exceptions apply only where the respective statutory requirements are fulfilled.
The statutory consumer right of withdrawal does not apply to orders made by businesses acting in the course of their commercial or professional activity.
Model Withdrawal Form
Complete and return this form only if you wish to withdraw from the contract.
To:
Olive Delivery – Stavros Voutsinos
Eisteichstraße 18/2/23
1110 Vienna
Austria
Email: info@olivedelivery.at
I/We () hereby give notice that I/We () withdraw from my/our () contract of sale of the following goods () / for the provision of the following service (*):
Ordered on () / received on ():
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s):
(only if this form is submitted on paper)
Date:
(*) Delete as appropriate.